We aim to provide you with a return service that is easy and convenient so that you can start wearing the product you want as soon as possible. There are however, some requirements that we ask you to follow before returning a product to us. Please read the following information carefully as it will help you to understand our policies and will ensure that we can assist you in the best possible way.
Due to hygiene reasons, we do not offer any returns on underwear products. We also have a no returns policy on performance wear and accessories, including backpacks, towels, kickboards, pull buoys, mesh gear bags and swimming caps. Other products such as swimwear, beachwear and apparel may be returned to us for a credit voucher or a refund if you are not completely satisfied with your purchase, provided that it is returned in accordance with the following conditions:
The product is in perfect condition. This means it is unmarked, unworn, unwashed, odour-free, with all labels attached.
The product is neatly folded in the original packaging, keeping all labelling flat as you place it back into the packaging.
We receive your return within 21 days of us having dispatched your order. For orders outside of Australia, returns will be accepted within 28 days of dispatching the order to you. Please note that for orders placed after November 25 each year, the period to return a product is extended to January 15 for Australian orders and January 22 for international orders.
When you receive your order ensure that you are wearing underwear when you first try on the item and that the product does not come into contact with any hair products, make up or nail polish. Remove any jewellery including earrings, rings or necklaces that may catch and snag the fabric of the product.
We know it can be tough to be decisive given the amazing range you have to choose from but it’s important to decide and return a product that’s not quite right for you as soon as possible to help us avoid losing the opportunity to make a future sale, which is important for us to keep running our business. As soon as you receive your order we suggest you determine whether you are happy with your purchase and if you aren’t, follow these steps below straight away!
If you decide to return a product, please complete the Returns form that is provided with your order and enclose the form with the product in secure packaging for the return journey to us. If you can’t find your Returns and Exchanges form, you can download it here. We recommend that you select a secure, traceable postage service for the package and ensure that it is clearly addressed to:
Way Funky Company
Attention: Online Returns
2/19-29 Cromwell Street
It is important that you complete all fields on the Returns Form so that we can process your request correctly.
Processing Your Refund
1 - When we receive your return, all products are inspected thoroughly for damage and wear to ensure we only sell products to our future customers in perfect condition. If there are any signs of damage, wear, swing tags removed and/or not present we may return the product(s) to you OR charge you a damaged goods fee of up to $20.00 per item.
2 - If the return is approved, we can issue a refund or credit voucher. You must indicate your preference on the Returns form you fill out and return with the product. You have 3 options:
a) A refund to the credit card or Paypal account that was used for the original purchase. The refund will be for the amount you paid for the product less a $5.00 processing fee per item.
Although we aim to process all refunds as quickly as possible, it can take us up to 5 days from the date we receive your return. Remember there is also transit time from you sending it, to us receiving it, which could be up to a week depending on what postal service you use.
Please note: Size exchanges and change of mind for the APEX performance suit will not be accepted. If you are uncertain of your size after consulting the sizing information please contact us at email@example.com to discuss further.
We believe our products are made to an exceptional standard but you are protected if there is a genuine manufacturing fault in the product you have purchased. If you believe your product has a manufacturing fault or doesn’t meet your expectations please take a photo of the fault or issue and email us at firstname.lastname@example.org with the picture attached and a description of the fault. Please also include the original order information including order number and date. We can get a pretty good idea from your picture how to proceed. There are several different options:
If we can clearly see the fault and believe the product has not performed as it should we will offer you the choice of another product to the equal value of your original purchase or a refund.
If we cannot see the fault clearly and the product requires additional inspection we will ask you to return the product to us to the following address:
Way Funky Company
2/19-29 Cromwell Street
If we deem the product to be faulty we will offer you the choice of another product to the equal value of your original purchase or a refund.
If we believe the product has been mistreated or has performed for a reasonable period of time, we will inform you that your return request has not been approved.
We have high expectations of our products but they do not last for an indefinite period when subjected to harsh chemicals, sun exposure and vigorous use. Please follow the product care instructions and consider before you contact us whether the fault is just a reasonable sign of aging in a well-loved product.
We employ real people in our warehouse and sometimes mistakes do happen. If an error occurs with your order we apologise for the inconvenience and ask you to call us on 1300 85 79 89 (within Australia) or +61 3 9419 8820 (outside Australia) or email email@example.com immediately so we can rectify the problem at no cost to you.