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Shipping & Delivery

Delivery

Dispatching Your Order

Our warehouse team make it their priority to get your order out as soon as possible.  Orders received by 1pm Australian Eastern Standard Time (which is GMT+10 Standard Time and GMT+11 Daylight Saving Time) will be dispatched the same day and if you place your order over a weekend or public holiday, it will be dispatched the next business day. If we are missing an item from your order or when we are running large sales or promotions it may take slightly longer to dispatch your order; this happens rarely but we’ll keep you updated if there are any lengthy delays.

Delivering in Australia

FREE Express Post delivery on all orders over $150 or $12.00 on orders less than $150.

FREE Parcel Post Delivery on all orders over $90 or $5.50 on orders less than $90.

We use Australia Post eParcel to deliver all Australian orders and give you the choice of either Parcel Post or Express Post. If you want your order as soon as possible, Express Post is the way to go as Parcel Post will generally take a few days longer to get to you. Both services have tracking and signature on delivery if required. To calculate an estimate of how long your parcel will take to arrive please click here and then enter the ‘from’ postcode as ‘3067’ and the ‘to’ postcode as your own.

When your order is dispatched from our warehouse, you will receive an email from Australia Post which contains your tracking number so you can track your parcel through the Australia Post system. If you don’t receive the email, please check your junk mail or ensure you’ve submitted the correct email address when placing your order.

When you proceed through the checkout you are provided the option to give Australia Post the authority to leave your parcel. This means that if you are not at the delivery address, Australia Post will find the safest place to leave your parcel. They will photograph the delivery as proof it was delivered.  

Despite the availability of the above service we still highly recommend that you require a signature upon delivery and that you can provide an address where you will be available during normal office hours. If you have requested signature on delivery and you are not available to sign for your parcel, the delivery driver will leave a calling card to notify you of the delivery attempt and also the post office location in which you can pick up your parcel. If you are unsure of the status of your parcel and you have not been left a calling card, please use your tracking number on the Australia Post website to track its progress.

Please take note that we do not take responsibility for any lost or stolen goods, after the goods have been signed for and if you have provided Australia Post authority to leave your goods. If your parcel is to be delivered to a business address, please ensure you note the business name in the "Company" field in the Shipping stage of the checkout process.

Post Office Box addresses are accepted for all Australian addresses.

Delivery to United States

We offer two choices for delivery to the United States. Our premium international delivery service is provided by DHL International and offers door-to-door delivery of your order with tracking and signature on delivery. Depending on your location, the delivery takes from 5 to 7 business days to most major metropolitan areas however deliveries to rural areas will take longer. Unfortunately, DHL are unable to deliver to PO Boxes so you’ll need to provide us with a street address for your home or workplace. Please see the table below for our charges to use DHL International. Please note, these charges are not the actual cost of sending your order, as we subsidise this cost to ensure our products remain affordable for our international customers. DHL International will also act as the clearing agent for your order and will charge an administration fee as well as duties and taxes that are payable on your shipment. We are not responsible for these charges, which can be substantial on top of the price paid for your order. To avoid any unexpected charges, please check the import rules carefully for your country and email us if you have any questions, before placing your order.

We offer two choices for delivery to the United States. Our You can also select Express International Post to have your order sent through the postal network. This service comes with tracking and signature on delivery. If your parcel is stopped for customs processing, there are no processing fees charged (unlike DHL above). Depending on your location, the delivery takes from 7 to 10 business days to most major metropolitan areas however deliveries to rural areas will take longer.

The shipping rates outlined in the table below are subject to change but will reflect what we currently charge during the checkout process:

UNITED STATES DELIVERY PRICES

Service

ALL ORDERS

DHL

$13.00

Express International Post

$10.00

 

When your order is dispatched from our warehouse, you will receive an email from DHL or Australia Post which contains your tracking number so you can track your parcel through their system. As part of the DHL service you will also be able to schedule your delivery, authorise signature release or redirect your parcel.

Delivery to Canada

Our premium international delivery service is provided by DHL International and offers door-to-door delivery of your order with tracking and signature on delivery. Depending on your location, the delivery takes from 5 to 7 business days to most major metropolitan areas however deliveries to rural areas will take longer.

Unfortunately, DHL are unable to deliver to PO Boxes so you’ll need to provide us with a street address for your home or workplace. Please see the table below for our charges to use DHL International. Please note, these charges are not the actual cost of sending your order, as we subsidise this cost to ensure our products remain affordable for our international customers. Our delivery charge covers all duties and taxes that are payable on your shipment so that you will have nothing further to pay to receive your delivery.

The shipping rates outlined in the table below are subject to change but will reflect what we currently charge during the checkout process:

CANADIAN DELIVERY PRICES

Service

SPEND BELOW $40

SPEND $40 - $79.99

SPEND $80 OR MORE

DHL

$30.00

$20.00

$15.00

 

When your order is dispatched from our warehouse, you will receive an email from DHL which contains your tracking number so you can track your parcel through their system. As part of the DHL service you will also be able to schedule your delivery, authorise signature release or redirect your parcel.

Delivery to Europe

All orders delivered to countries in Europe are subject to a handling charge which is calculated in the checkout. This charge covers a portion of the duties and taxes that we are charged to import this order into your specified country. You will not be required to pay any further charges when the order arrives, ensuring you receive your order without delay or any more cost to you. Our premium international delivery service is provided by DHL International and offers door-to-door delivery of your order with tracking and signature on delivery. Depending on your location, the delivery takes from 5 to 7 business days to most major metropolitan areas however deliveries to rural areas will take longer. Unfortunately, DHL are unable to deliver to PO Boxes so you’ll need to provide us with a street address for your home or workplace. Please see the table below for our charges to use DHL International. Please note, these charges are not the actual cost of sending your order, as we subside this cost to ensure our products remain affordable for our international customers.

The shipping rates outlined in the table below are subject to change but will reflect what we currently charge during the checkout process:

EUROPEAN DELIVERY PRICES

Service

SPEND BELOW $20

SPEND $20 - $69.99

SPEND $70 OR MORE

DHL

$18.00

$15.00

$13.00

 

*Some European countries have their shipping rate set to Rest of World (including Cyprus, Malta, Jersey, Guernsey, Serbia). Due to the delivery cost, Ukraine has a $100 flat rate shipping charge. Please check your shopping cart to see the exact calculation.

When your order is dispatched from our warehouse, you will receive an email from DHL which contains your tracking number so you can track your parcel through the DHL system. As part of this service you will also be able to schedule your delivery, authorise signature release or redirect your parcel.

Delivery to the Rest of the World

Our premium international delivery service is provided by DHL International and offers door-to-door delivery of your order with tracking and signature on delivery. Depending on your location, the delivery takes from 5 to 7 business days to most major metropolitan areas however deliveries to rural areas will take longer. Unfortunately, DHL are unable to deliver to PO Boxes so you’ll need to provide us with a street address for your home or workplace. Please see the table below for our charges to use DHL International. Please note, these charges are not the actual cost of sending your order, as we subsidise this cost to ensure our products remain affordable for our international customers. DHL International will also act as the clearing agent for your order and will charge an administration fee as well as duties and taxes that are payable on your shipment. We are not responsible for these charges, which can be substantial on top of the price paid for your order. To avoid any unexpected charges, please check the import rules carefully for your country and email us if you have any questions, before placing your order.

The shipping rates outlined in the table below are subject to change but will reflect what we currently charge during the checkout process:

INTERNATIONAL DELIVERY prices

Service

New Zealand

Asia / Pacific

 Sth Korea 

Japan

Rest of World

DELIVERY TIME

5 – 7 days

5 – 7 days

5 - 7 days

5 - 7 days

5 - 7 days

Spend below $20

$20.00

$25.00

$25.00

$15.00

$60.00

SPEND $20-$70

$12.00

$20.00

$25.00

$12.00

$60.00

spend  above $70 $10.00 $15.00 $20.00 $10.00

$60.00

 

When your order is dispatched from our warehouse, you will receive an email from DHL which contains your tracking number so you can track your parcel through the DHL system. As part of this service you will also be able to schedule your delivery, authorise signature release or redirect your parcel. Your order may be subject to delays at the border on arrival into the destination country. Unfortunately we have no control over this and it may delay the delivery of your order by several weeks.

WHERE WE DON’T DELIVER

 Unfortunately, due to the import regulations and limited delivery options in the following countries, we cannot provide a shipping service to:

  • Russian Federation
  • Egypt
  • Democratic Republic of Korea
  • French Guiana
  • French Southern Territories
  • Brazil
  • Indonesia

 We apologise for any inconvenience this may cause but you can search our store locator and submit your country in the dropdown box to find any retailers near you. You can also search the various online retailers that we supply who may be able to deliver to your country.

 To search for our products in the Russian Federation you can contact our distributor Mulcano by email sales@mulcano.com or visit the website www.mulcano.com



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